Tenant FAQ

How does the move-out process work?

So you’re moving out of your home or apartment you’re renting with us. All good things come to an end, right?But moving out isn’t as straightforward as leaving the keys in the door and setting off on your merry way. There’s a process to adhere to and toda...

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Vulgar or Abusive Language

Revolution Rental Management has a zero-tolerance policy for vulgar or abusive communications. Any tenant who communicates in this manner with any of our employees, agents, or contractors will not be permitted to renew their lease. If a tenant engages in this behavior over the ph...

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Why Can't I See the Utility Bill?

There are two circumstances where tenants frequently ask to see copies of utility bills:The lease states that the utility will remain in the landlord's name, and the tenant will have to reimburse the landlord each month; andThe tenant didn't put the utility in his name by...

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Do you accept Section 8?

Revolution Rental Management does not specifically exclude any applications based upon the source of income. However, we will not agree to enter into any separate agreements with housing authorities that modify our standard lease agreements. As a practical matter, housing authori...

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Making Cash Payments Using RentMoney

The RentMoney system allows tenants to make payments using cash at tens of thousands of locations all over the country, many of them close to your own rental house. For example, most Wal-Mart, Kroger, and AMSCOT locations participate in the RentMoney system.Here's how i...

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How do I add another tenant to my lease?

All adult occupants of the property must be listed on the lease. In order to add someone who wasn't on the original lease, you need to follow several steps:The new potential tenants have to fill out a tenant application HERE.Our screening team will complete a credit and back...

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Can you issue me a new security deposit refund check?

When a security deposit refund is issued, we send it to either the forwarding address provided by the resident, or to the address of the property that the resident was renting from us, which is the last known address. Sometimes a resident forgets to give us a forwarding address w...

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I accidentally overpaid my rent! Can I get a refund?

If you paid more than your balance due, and there is more than ten (10) days left until the next due date, then you can request a refund of your payment and we will send that to you. Please note the following:The amount of over-payment must be at least $100.00.We canno...

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What happens if my lease goes month-to-month?

Note: This article applies to tenants who are on our standard lease agreement form. If your lease was written by a different landlord or property management company before we started managing the property, then your lease may be different on the following items, and you sho...

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Why was I charged an HVAC Filter Fee?

Replacing the HVAC filter at your rental house is a very important thing that must be done every quarter. That's why we send you the filter as part of your Resident Benefits Package so that you don't have to worry about getting it. But putting it in the system is still yo...

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