Tenant FAQ

What can I do if I think one of your tenants or clients stole my identity?

The Revolution Firm takes allegations of identity theft very seriously. With that said, we are forced to take allegations with a grain of salt and err on the side of caution prior to accusing anyone of engaging in such a serious crime. Therefore, we have a due diligence process t...

Read More

I lost my keys or locked myself out!

It happens to all of us eventually. You either locked your keys in the house or car, or you just lost them somehow, and you need some help getting back in the house or just need another set of keys. When this happens, here are your options:You can call a locksmith and have them c...

Read More

What happens if I bounce a payment?

When you make a payment to Revolution for your rent or other charges and that payment is returned due to insufficient funds, you dispute it or have it reversed by your bank, or any other reason, then several things happen:You will get a late fee (this is usually 10% of the rent a...

Read More

How quickly will I get my security deposit refund?

Security deposit refunds are sent within 30 days of the move-out, which is a state law in the states where we do business. In practice, we usually get them sent out within two weeks, but we can't guarantee this speed due to the volume of move-outs that are processed during c...

Read More

Why is my security deposit more than a month's rent?

We use a formula to calculate the security deposit amount that all new tenants have to pay. That formula is based upon what's found in your background check when we're screening your application. It includes things like monthly income, credit score, late payments, rental...

Read More

How do I request a reasonable accommodation for my disability?

The Revolution Firm is a proud supporter of Fair Housing laws, and that includes the reasonable accommodation standard. If you are a tenant or a tenant applicant who lives with a disability of any kind, and you need a reasonable accommodation, all you have to do is ask. What exa...

Read More

Can I pick up my security deposit refund check instead of it being mailed?

We always prefer to mail out (or FedEx, if you're expediting it) security deposit checks. Our staff is frequently busy in the office or out in the field handling inspections and showings, so someone coming to the office for something that can be easily handled by mail reduces...

Read More

Can I get regular keys for my smart lock rental house?

We are slowly converting all of our properties over to a "smart lock" keyless entry system using Rently Blue BlueTooth locks that just require you to punch in a code to enter. This reduces the landlord's costs in the long run and also provides added convenience for...

Read More

Why do you charge a fee for paper payments?

We recently started charging a $10 fee for paper payments (check, money order, cashier's check). Why did we do this?Well, several reasons:Paper payments take a lot of time for our staff members to deal with. Electronic payments are all completely automatic, but paper payment...

Read More

Using Your Resident Portal

This video walks you through how to use your Resident Portal and make online payments and RentMoney payments.

Read More